**Digital Social Strategist Terms of Service**

Effective Date: 2/18/24

Welcome to Digital Social Strategist (“DSS”). Please read these Terms of Service (“Terms”) carefully before using our website and services.

1. **Acceptance of Terms**

By accessing or using the DSS website (“Site”) and any related services (collectively, the “Services”), you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. **Modification of Terms**

DSS reserves the right to modify, add, or remove portions of these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Services following the posting of changes means you accept and agree to the changes.

3. **Use of Services**

You agree to use the Services in accordance with all applicable laws and regulations. You are solely responsible for any content you post, transmit, or otherwise make available through the Services.

4. **Description of Services**

Services provided, including fractional Chief Marketing Officer (CMO) services and social media marketing solutions. Including coaching and consulting, content creation and implementation of social media marketing posting to leverage SEO and SEM.

5. **User Accounts**

To access certain features of the Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

6. **Intellectual Property**

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of DSS and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on this content without express written consent from DSS.

7. **Privacy Policy**

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard your data.

Information We Collect:

Personal Information: When you visit our website or engage with our services, we may collect personal information such as your name, email address and phone number.

Usage Information: We may collect non-personal information about how you interact with our website, including your IP address, browser type, and operating system.

How We Use Your Information: We use your personal information to communicate with you, provide the services you request, and improve our website and services. We may use non-personal information for analytics purposes to understand how visitors use our website and to enhance user experience.

Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings.

Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites.

Children’s Privacy: Our website is not directed towards children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete the information.

Updates to Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at roslyn@digitalsocialstrategist.com.

By using our website or services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Digital Social Strategist with your information.

8. **Termination**

DSS reserves the right to terminate or suspend your access to the Services at any time, without notice, for any reason, including without limitation, breach of these Terms.

9. **Disclaimer of Warranties**

The Services are provided on an “as-is” and “as-available” basis. DSS makes no warranties, expressed or implied, regarding the accuracy, completeness, or reliability of the Services.

10. **Limitation of Liability**

In no event shall DSS be liable for any indirect, consequential, special, or incidental damages arising out of or in connection with your use of the Services.

11. **Governing Law**

These Terms are governed by and construed in accordance with the laws of California. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in California.

12. **Payment Authorization**

By providing your credit card information to DSS, you authorize us to charge your credit card for the total amount of the services you purchase, as well as any additional fees or charges that may apply.

13. **Billing Information**

You agree to provide accurate and current billing information, including your name, address, and credit card details to be paid in American dollars. You are responsible for keeping this information up-to-date.

14. **Security**

DSS takes the security of your credit card information seriously. We use industry-standard encryption and security measures to protect your data. However, you acknowledge and agree that no method of transmission over the internet is completely secure, and DSS cannot guarantee the absolute security of your credit card information.

15. **Payment Processing**

Payments are processed through secure third-party payment processors. DSS does not store or retain your complete credit card information. By using our services, you agree to be bound by the terms and conditions of the third-party payment processors.

Secure Payment Processing:

The website utilizes Payment Card Industry Data Security Standard (PCI DSS) compliant payment processing services to ensure the secure handling of payment information.

Third-Party Payment Processors:

All financial transactions are processed through third-party payment processors that comply with PCI DSS standards. The website does not store any sensitive payment information, such as credit card numbers, on its servers.

Encryption and Security Measures:

The website employs encryption and other security measures to protect the confidentiality and integrity of payment information during transmission. Users are encouraged to use secure and up-to-date web browsers to enhance the security of their transactions.

User Responsibilities:

Users are responsible for maintaining the confidentiality of their account credentials and ensuring the security of their payment information. Any unauthorized use or access to the user’s account should be reported immediately.

PCI Compliance Certification:

The website and its payment processors are committed to maintaining PCI DSS compliance. Periodic security assessments and audits are conducted to uphold the highest standards of data security.

Data Breach Response:

In the event of a data breach, the website will follow applicable legal requirements and notify affected users promptly. Users are encouraged to review the website’s Privacy Policy for more information on data breach notification procedures.

Limitation of Liability:

The website and its owners shall not be held liable for any loss, damage, or unauthorized access to payment information that occurs outside of its reasonable control. Users acknowledge and accept the inherent risks associated with online transactions.

Updates and Changes:

The website reserves the right to update or modify this payment processing clause to reflect changes in PCI DSS standards or any other relevant legal requirements. Users will be notified of such changes through the website or other means.

16. **Payment Disputes**

If you believe there is an error in a transaction or you wish to dispute a charge, please contact us at roslyn@digitalsocialstrategist.com within 30 days of the transaction date. We will investigate the matter promptly.

17. **Refunds**

Refund policies are outlined in our main Terms of Service. DSS reserves the right to issue refunds or credits at its sole discretion.

18. **Delivery Policy**

Our fractional Chief Marketing Officer (CMO) and social media marketing agency (“the Agency”) provide strategic marketing consulting and/or social media management services to clients seeking to enhance their online presence and marketing effectiveness.

Service Overview:

Our fractional Chief Marketing Officer (CMO) and social media marketing agency (“the Agency”) provide strategic marketing consulting and social media management services to clients seeking to enhance their marketing ROI and online presence and overall marketing effectiveness.

Engagement Process:

Upon agreement between the client and the Agency, a detailed proposal or statement of work (SOW) will be provided outlining the scope, objectives, and deliverables of the marketing services. The client is required to review and approve the proposal before the commencement of services.

Timeline and Milestones:

The timeline for delivery and specific milestones will be outlined in the agreed-upon proposal or SOW. The Agency will make reasonable efforts to adhere to the proposed timeline, but factors such as client responsiveness, external market conditions, and unforeseen circumstances may impact the delivery schedule.

Client Responsibilities:

Clients are expected to provide timely feedback, information, and access to necessary resources as outlined in the proposal. Delays caused by the client may affect the delivery schedule, and the Agency will not be held responsible for such delays.

Quality Assurance:

The Agency is committed to delivering high-quality marketing services. Clients are encouraged to provide feedback during the project to ensure alignment with expectations. Any concerns or issues regarding the delivered services should be communicated promptly to the Agency.

Modification and Scope Changes:

Changes to the scope of work or modifications to the original proposal may impact the delivery timeline. Both parties will discuss and agree upon any modifications, and additional fees may apply for expanded services beyond the initial scope.

Completion and Acceptance:

Upon completion of the agreed-upon services, the client will be provided an opportunity to review the deliverables. The client has a specified period, as outlined in the proposal, to communicate any necessary revisions or concerns. Once accepted by the client, the services are considered delivered.

Confidentiality:

All client information, including business strategies, marketing plans, and other proprietary data, will be treated with the utmost confidentiality. The Agency will not disclose such information to third parties without the client’s explicit consent.

19. **Return Policy**

Clients may request to cancel professional services within [number of days, e.g., 7 days] from the date the service agreement is signed or before the commencement of services, whichever occurs later.

20. **Cancellation Policy**

To initiate a cancellation, clients must submit a written request to our customer support team, clearly stating the intention to cancel the services. The request should include relevant details such as the client’s name, project details, and reason for cancellation. Depending on the stage of the project and the resources allocated, a cancellation fee may be applicable. This fee will be communicated to the client upon the receipt of the cancellation request and will cover any costs incurred up to that point.

21. **Failure of Payment**

If a credit card payment is declined, DSS may suspend or terminate your access to the Services until the outstanding payment is received. DSS is not responsible for any consequences resulting from the suspension or termination of services due to non-payment.

22. **Changes to Credit Card Information**

It is your responsibility to update your credit card information if it changes. You can update your payment information through your account settings on our website.

By using a credit card for payment with DSS, you acknowledge that you have read, understood, and agree to be bound by this Credit Card Fulfillment Policy. If you have any questions or concerns, please contact us at roslyn@digitalsocialstrategist.com

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions or concerns, please contact us at roslyn@digitalsocialstrategist.com

Thank you for choosing Digital Social Strategist!