Fulfillment Policy
1. Introduction:
Digital Social Strategist is committed to delivering high-quality services to our clients. This fulfillment policy outlines the guidelines and procedures we follow to ensure a seamless and satisfactory experience for our clients.
2. Service Delivery:
a. Timeline: We strive to provide timely and efficient services. The timeline for service delivery will be communicated clearly during the onboarding process and will depend on the specific services selected.
b. Communication: Regular communication is essential for the success of our collaboration. We will keep clients informed about the progress of their projects and promptly address any questions or concerns.
3. Client Responsibilities:
a. Information and Assets: Clients are responsible for providing accurate and necessary information, materials, and assets required for the execution of the services.
b. Feedback: Timely feedback from clients is crucial for the success of our services. We encourage clients to provide constructive feedback throughout the project.
4. Revisions and Adjustments:
a. Revision Requests: We understand that client needs may evolve. Reasonable revisions will be accommodated within the scope of the agreed-upon services.
b. Adjustments: If there are changes in project scope or objectives, adjustments will be discussed, and any resulting changes in cost or timeline will be communicated and agreed upon.
5. Quality Assurance:
a. Quality Standards: We are committed to delivering services that meet or exceed industry standards. Our team follows best practices and stays updated on the latest trends in marketing coaching and social media marketing.
b. Client Satisfaction: If a client is dissatisfied with any aspect of our services, we encourage them to communicate their concerns promptly. We will work diligently to address and resolve any issues.
6. Confidentiality:
a. Client Information: Any information provided by clients will be treated with the utmost confidentiality. We will not disclose or share client data without explicit consent, except as required by law.
7. Termination of Services:
a. Mutual Agreement: Either party may terminate the services with mutual agreement. In such cases, any outstanding work will be completed as agreed upon, and relevant fees will be settled.
b. Non-Payment: Failure to make timely payments may result in the suspension or termination of services.
8. Force Majeure:
a. Digital Social Strate3gist is not liable for delays or failure to perform services due to circumstances beyond our control, including but not limited to acts of nature, government actions, or unforeseen technical issues.
9. Updates to Fulfillment Policy:
a. Digital Social Strate3gist reserves the right to update this fulfillment policy. Clients will be notified of any changes, and the updated policy will be effective for new projects.
By engaging our services, clients agree to abide by the terms outlined in this fulfillment policy. If you have any questions or require clarification, please contact our customer support team at roslyn@digitalsocialstrategits.com